PP Store Return Policy: Can You Return or Exchange Redeemed Items?

In most cases, no.

Because the PP Store is not a retail store and not a profit-based sales shop, redemptions are treated as reward fulfillment, not a purchase transaction. That means:

• After you redeem an item, returns and exchanges are not supported unless there is a product quality issue.

Exception: product quality issues

If your redeemed item has a confirmed quality problem, ToyChats may provide a solution based on the specific situation, such as replacement or other appropriate support.

This policy helps ToyChats keep the rewards program sustainable and fair for all user.